ONLINE RETURN POLICY
We stand behind our products!
If within 30 days you are not entirely happy with your purchase from keenfootwear.com, you may return it to us. Period.
It is necessary for you to follow the simple online procedure, so we can swiftly expedite your return.
Please allow three weeks for your credit to be processed, once we receive the products at our warehouse. Please note the original shipping cost is not refunded.
We will notify you via email when your return has been credited back to your card.
The warehouse does not send out exchanges automatically. Your credit card will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions.
KEEN CUSTOM ORDER RETURN POLICY
Your custom KEEN products, created by you, are built just for you! This means that we are unable to accept any returns or exchanges for your order. In the unfortunate event that you have a question regarding a manufacturing defect with your merchandise, please call our Customer Service Team at 1-866-676-5336.
If it is determined that your merchandise is eligible for return, we will email you a pre-paid return shipping label so you can send your product back for further evaluation by our Quality Assurance Division.